European Trade Union Institute, ETUI.

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Panel 3: Digitalisation – more democracy in public services and public service workplaces?

Monday 27 June, 14:00-15:30

The promise of digitalisation is that it can lead to more openness in service delivery, greater citizen involvement and more efficient services. But can this be achieved in practice?

If digitalisation is transforming how our public services are controlled and provided, what about the workers who deliver these services? Will they also benefit from greater workplace democracy, with a clear role for social dialogue in digitalisation?

The workshop will bring together a number of different perspectives on the potential impact of digitalisation on public services, from the local to the European level. An introductory presentation will be made by Jane Lethbridge, Director of the Public Services International Research Unit (PSIRU). PSIRU produces extensive research on privatisation and the restructuring of public services. Currently, Jane is working with social partners in the local and regional government sector to highlight the challenges that digitalisation poses for quality local public services and employment.


Discussant: Jan Willem Goudriaan, EPSU 

Moderator: Christine Jakob, EPSU

Read the  short summary of this panel debate.

Next: Panel 4: Private services industry: at risk or new opportunities?

Previous: Panel 2: The future of industry in Europe

Interpretation will be available