European Trade Union Institute, ETUI.

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Priority 2: Worker participation and industrial relations


More and more multinational companies are concentrating support activities in so-called shared service centres (SSCs) located in low-cost countries.  A lot of experience already exists and can be used to transfer knowledge and lessons learned.  We also need to strengthen the work of trade unions and European works councils through learning and understanding different approaches to handling restructuring measures in different systems of worker representation and at European level.

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  • To develop a strategic approach on SSCs at European level;
  • To understand employers' strategies and assess the possible impact on workers and companies;
  • To enforce information and consultation rights more effectively;
  • To explore ideas for possible action.
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