European Trade Union Institute, ETUI.

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Priority 4: Working conditions and job quality


Flexibility and demands of constant availability, smartphones and portable computers are blurring the dividing line between work and leisure. These are just some of the aspects determining the working lives of many white-collar workers today.

Digitalisation, globalisation and technological development are transforming the world of work, not only in the IT sector but in other branches as well.

To adapt to increased global competition, companies are rationalising and restructuring their operations. Workers are often the ones having to pay the price, facing increased time pressure, multitasking, and electronic surveillance. This development is causing stress, serious health problems and psychosocial risks, the quickest-growing health and safety problem in Europe.

The upside of this development is – at least for some workers – greater individual freedom, better opportunities to handle work-life balance and a higher degree of autonomy at work.

picto language face2face


  • To take stock of the situation and its impact in Europe;
  • To analyse the positive and negative aspects of the new flexibility at work;
  • To discuss unions’ action plans in different countries in their fight against the negative aspects of constant availability;
  • To discuss and develop new ways of organising and bargaining for workers suffering from constant availability demands.
1952-019 invitation en 1952-019 draft programme



picto statutEducation officer
Administrative assistant

Elisa Santaniello