Artificial intelligence is a game changer and promises to revolutionise the way we work and live. It will trigger the creation of new business models and lead to a new and vastly different work organisation and new management models. In this new world, acquiring technical skills (reskilling) will not be enough.
Workers will need to become ‘AI literate’ to be able to assert them-selves in a profoundly different work environment and to anticipate how AI can transform their career and role in a company. Beyond this, automated decision making by algorithms is increasingly going to be part of our lives. Workers will need to understand how algo-rithms work and how automated decisions are made, in order to have the possibility of contesting them in case of false or biased decisions. Accessing the code, as some advocate, is not relevant here. What is needed is the right to step in and act if the code takes a decision that is harmful to an individual.
Finally, given the multi-purpose nature of AI and the fact that it in-tersects with so many other technologies, developing a solid ethical frame-work is an absolute necessity. This framework must deal seriously with AI’s impact on some fundamental citizens’ and workers’ rights, such as privacy, dignity and non-discrimination: standards which need to be upheld, even (or rather, especially) in this fast-changing world of work.